Crucial Car Care Terms and Conditions of Business

Introduction

These Terms and Conditions ("Terms") govern the use of the services provided by Crucial Car Care ("we", "our", "us"). By booking a service with us, you agree to these Terms. Please read them carefully.

1. Definitions

• "Client": The individual or entity booking and/or receiving services from Crucial Car Care.
• "Services": The car detailing services provided by Crucial Car Care.

2. Booking and Confirmation

• Bookings can be made through our website, by phone, or via email.
• Upon booking, the Client will receive a confirmation via email or SMS detailing the appointment date, time, and services requested.
• A deposit may be required to secure the booking. Details will be provided at the time of booking.

3. Cancellations and Rescheduling

• Cancellations or rescheduling must be made at least 24 hours before the scheduled appointment.
• Cancellations made within 24 hours of the appointment may be subject to a cancellation fee.
• No-shows or cancellations without prior notice may forfeit any deposit paid.

4. Payment Terms

• Payment is due upon completion of the service unless otherwise agreed.
• We accept payment by cash, credit/debit card, or other methods as specified on our website.
• Late payments may incur interest at the rate of [Interest Rate]% per annum.

5. Service Descriptions and Pricing

• Descriptions and prices of our services are available on our website and are subject to change without notice.
• We reserve the right to refuse service if the vehicle's condition is not as described at the time of booking or if it poses a safety risk.

6. Client Obligations

• The Client must ensure that the vehicle is available at the agreed time and location.
• The Client must remove all personal belongings from the vehicle before the service.
• We are not responsible for any loss or damage to personal items left in the vehicle.

7. Liability

• While we take the utmost care in providing our services, Crucial Car Care is not liable for any pre-existing damage to the vehicle or any loss/damage resulting from unforeseeable circumstances.
• Our liability is limited to the cost of the service provided.
• We are not liable for any indirect or consequential loss arising from our services.

8. Warranty and Complaints

• We offer a satisfaction guarantee on our services. If you are not satisfied, please contact us within 48 hours of service completion.
• We will assess the issue and, if necessary, re-perform the service or provide a partial/full refund at our discretion.

9. Use of Personal Data

• We collect and use personal data in accordance with our Privacy Policy, which is available on our website.

10. Force Majeure

• We are not liable for any failure to perform our services due to circumstances beyond our control, including but not limited to extreme weather conditions, natural disasters, or other acts of God.

11. Amendments

• We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will take effect immediately.

12. Governing Law

• These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For any questions or concerns regarding these Terms, please contact us at:

Crucial Car Care [Your Address] [Your City, Postcode] Email: [Your Email Address] Phone: [Your Phone Number]

These Terms were last updated on [Date].