Introduction

Crucial Car Care ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any other way. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, address, email address, phone number.
• Vehicle Information: Make, model, registration number, and condition of your vehicle.
• Transaction Information: Details of services you have purchased from us.
• Technical Data: IP address, browser type, time zone settings, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Collect Your Data

We collect data in the following ways:

• Directly from you when you fill out forms on our website, book a service, or contact us via phone, email, or otherwise.
• Automatically as you navigate through our website (usage data).
• From third parties such as analytics providers (e.g., Google Analytics).

3. How We Use Your Data

We use your data for the following purposes:

• To provide, operate, and maintain our services.
• To manage your bookings and appointments.
• To improve our website and services.
• To communicate with you, including responding to your requests and customer support.
• To send promotional materials, updates, and other information that may be of interest to you, with your consent.
• To comply with legal obligations and protect our rights.

4. Legal Basis for Processing Your Data

We rely on the following legal bases for processing your data:

• Contractual necessity: To provide our services to you.
• Legal obligation: To comply with applicable laws and regulations.
• Legitimate interests: For our business interests in maintaining and improving our services.
• Consent: For sending marketing communications where you have given consent.

5. How We Share Your Data

We may share your personal data with:

• Service providers who perform services on our behalf (e.g., payment processors, hosting providers).
• Professional advisers including lawyers, bankers, auditors, and insurers.
• Regulatory authorities where we are required to do so.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or damage. However, please note that no transmission over the internet can be guaranteed to be completely secure.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Data Protection Rights

You have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to request correction of any incomplete or inaccurate data we hold about you.
• Erasure: You have the right to request the deletion of your personal data.
• Restriction: You have the right to request restriction of processing your personal data.
• Objection: You have the right to object to the processing of your personal data.
• Data Portability: You have the right to request the transfer of your personal data to another party.

To exercise any of these rights, please contact us at the details below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Crucial Car Care [Your Address] [Your City, Postcode] Email: [Your Email Address] Phone: [Your Phone Number]

This policy was last updated on [Date].